Client Support Specialist at Bank of America Merchants Reviews

April 17, 2022 Post a Comment

Chore Details nbowman 2022-04-06T16:04:54+00:00

R0056038

Posting Date: March 16, 2022

Primary Location: Wilson, NC, US

Merchant Services Client Back up Specialist

The position is described beneath. If you want to utilize, click the Apply button at the top or bottom of this page. You'll be required to create an business relationship or sign in to an existing one.

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Piece of work Shift:

1st shift (U.s. of America)

Delight review the following chore description:

Serve as a unmarried betoken-of-contact for whatsoever service related inquiries, including: technical, operational, product, service, or training back up to internal and external merchant services clients related to their merchant relationship, point-of-sale system, or banking relationship. Evangelize a Perfect Client Experience (PCE) for all inquiries or requests. Identifying client needs to open up/refer products and services and provide outset-level technical support.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this task. Other duties may be performed, both major and minor, which are non mentioned below. Specific activities may change from fourth dimension to time.
one. Deliver high quality service while maintaining required functioning standards with an emphasis on one telephone call resolution.
two. Provide both internal and external client back up for all merchant related inquiries.
three. Provide technical troubleshooting to identify and resolve indicate-of-sale system issues.
4. Conduct customer training and awareness to ensure the client knows how to operate their point-of-auction system and ensure they understand all aspects of their merchant human relationship with the Bank.
five. Perform and log requested account maintenance and changes in a timely way.
6. Complete the appropriate documentation to update business relationship information, close accounts, conduct rate reviews, etc.
seven. Develop and maintain a comprehensive noesis of all applicative point-of-auction hardware and software solutions, third-party Value Added Reseller (VAR)/Independent Software Vendor (ISV) applications, payment gateway solutions, connectivity options and all other payment-related applications.
8. Perform a needs analysis with each client to ensure they are in the correct solution, that all of their payment processing needs are beingness met, and that all client concerns are being addressed.
9. Escalate all adventure related or high client impact issues to the appropriate channel to ensure issues are being resolved in a timely and constructive manner.
10. Facilitate and manage communication with 3rd-party vendors, internal teammates, and the client to ensure all problems or questions are addressed and the client is satisfied to mitigate client attrition.
eleven. Build concluding profiles and help merchants with necessary software downloads while also providing the necessary customer grooming.
12. Research and complex more than circuitous maintenance requests.
13. Carry proactive memory strategies, including initiating Welcome Calls to new merchants
xiv. Work special projects, including the management of client escalation bug.

QUALIFICATIONS
Required Qualifications:
The requirements listed beneath are representative of the knowledge, skill and/or ability required. Reasonable accommodations may exist made to enable individuals with disabilities to perform the essential functions.
ane. Associate's caste in Business, Finance, Marketing, Computer Scientific discipline, or a related field or equivalent instruction and related training
ii. 1 year of demonstrated high performance every bit a MS Client Support Specialist I

3. First-class exact and written communication skills
4. Strong interpersonal skills
5. Ability to piece of work independently with minimum supervision in a detail-oriented surroundings
half dozen. Basic reckoner navigation and keyboarding skills, including ability to multi-task and navigate between multiple internal and external systems
7. Demonstrated proficiency in basic estimator applications, such as Microsoft Office software products
8. Ability and willingness to work a flexible schedule/overtime, every bit needed and to travel occasionally overnight

Preferred Qualifications:
1. Bachelor's degree in Business, Finance, Marketing, Reckoner Science, or a related field or equivalent education and related training
2. Prior Bank experience or experience in the Merchant Services Manufacture
3. Previous experience with Merchant Systems including Total Systems Services (TSYS), Merchant Management Organization (MMS) and Merchant Connectedness.

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate confronting individuals on the basis of race, gender, color, religion, national origin, historic period, sexual orientation, gender identity, inability, veteran status or other classification protected by police. Drug Gratuitous Workplace.

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Source: https://careers.truist.com/job/15293806/merchant-services-client-support-specialist-wilson-nc/